As a 15-year veteran of Southwest Airlines Lorraine
Grubbs has delivered her “Lessons in Loyalty” message
at many conferences and leadership gatherings. Her
inspirational, entertaining and informative presentation
will reveal to your participants innovative ideas for instilling
the right customer service mindset while creating an ownership
attitude within your organization.
Whether as a public presentation or
an on-site consultation, Lorraine and her
team provide an informative, inspirational
and entertaining experience. As a keynote speaker,
Lorraine can deliver a one-hour overview of all the
loyalty lessons, or explore any single lesson in depth.
List of Topics
- Loyaltize your organization: Top
principles highly successful companies use to create loyal, dedicated and
- Lessons In Loyalty: A highlight of all nine
lessons in Lessons In Loyalty
- Hire for Attitude; Train for Skill: Discover the attributes that fit best within your culture, and attract candidates that have those attributes.
- How to Build a Culture of Connectivity & Engagement
to Deliver THE BEST Customer Service…period! The connection between a
highly engaged internal customer and your external customer is indisputable.
Proven loyalty principles any company can utilize to create a more loyal, engaged,
- Make your employees Owners of
Your Business: 3 Principles smart companies know that
create and sustain ownership…after all, no one takes better care
of your business than an owner.
- Have FUN with Customers
and Employees: Discover the top 3 Benefits successful
companies have learned about why fun is so essential in attracting,
maintaining and retaining internal and external customers.
- For the Best ROI, Look at Your
ROE (Return on Engagement): CFO's look at numbers…investors
look at numbers…Learn how to put a value on the engagement of your
employees and watch your bottom line improve.
Watch her Video
Lessons In Loyalty By Lorraine Grubbs on Vimeo.