Public Speaking by The Loyalty Lady
As a 15-year veteran of Southwest Airlines Lorraine Grubbs has delivered her “Lessons in Loyalty” message at many conferences and leadership gatherings. Her inspirational, entertaining and informative presentation will reveal to your participants innovative ideas for instilling the right customer service mindset while creating an ownership attitude within your organization.
Whether as a public presentation or an on-site consultation, Lorraine and her team provide an informative, inspirational and entertaining experience. As a keynote speaker, Lorraine can deliver a one-hour overview of all the loyalty lessons, or explore any single lesson in depth.
List of Topics
- Loyaltize your organization: Top principles highly successful companies use to create loyal, dedicated and productive employees.
- Lessons In Loyalty: A highlight of all nine lessons in Lessons In Loyalty
- Hire for Attitude; Train for Skill: Discover the attributes that fit best within your culture, and attract candidates that have those attributes.
- How to Build a Culture of Connectivity & Engagement to Deliver THE BEST Customer Service…period! The connection between a highly engaged internal customer and your external customer is indisputable. Proven loyalty principles any company can utilize to create a more loyal, engaged, external customer.
- Make your employees Owners of Your Business: 3 Principles smart companies know that create and sustain ownership…after all, no one takes better care of your business than an owner.
- Have FUN with Customers and Employees: Discover the top 3 Benefits successful companies have learned about why fun is so essential in attracting, maintaining and retaining internal and external customers.
- For the Best ROI, Look at Your ROE (Return on Engagement): CFO's look at numbers…investors look at numbers…Learn how to put a value on the engagement of your employees and watch your bottom line improve.